Sunday, May 3, 2015

Posted by Diffie | File under :

[Scroll down to see the solution] Several days ago I installed The Sims 3 on my new laptop with Windows 8 OS. It worked normally on my PC (Windows 7). But when I started the game on my laptop, two message boxes appeared, they’re “unable to identify hardware” and “unrecognized video card” as shown in the images below.
The Sims 3 Unable to Identify Hardware
The Sims 3 Unrecognized Video Card

I went to Option window, it was all set to low and I couldn't change it.
TS3 cannot change option

Then I tried to start new game, but the town was all white.
The Sims 3 Town error


I tried all the suggestions I found on google for hours. Finally I found what causes the problem: the compatibility mode.

If you’re using windows 8 and experiencing the same problem, here is the solution:

1. Locate your TS3W.exe. Mine is in [C:\Program Files (x86)\Electronic Arts\The Sims 3 Complete
    Edition\The Sims 3\Game\Bin]
2. Right click on TS3W.exe and choose Properties
TS3 Unable to Identify Hardware and Unrecognized Video Card Solution 1

3. Go to Compatibility tab, check the box “Run this program in compatibility mode for:” and choose
    Windows 7 from the drop-down list.
TS3 Unable to Identify Hardware and Unrecognized Video Card Solution 2

4. Click OK

I started the game again after I changed the compatibility mode, and the game went back to normal!! Yaaaayy!!! ^____^

Hope it helps!

If your problem is not solved with this solution, I suggest you to go to these pages:
http://sims3.crinrict.com/en/2013/06/getting-the-game-to-recognize-your-card.html
http://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_game

Thanks to GothicSimmer on youtube