[Scroll down to see the solution] Several days ago I installed The Sims 3 on my new laptop with Windows 8 OS. It worked normally on my PC (Windows 7). But when I started the game on my laptop, two message boxes appeared, they’re “unable to identify hardware” and “unrecognized video card” as shown in the images below.
I went to Option window, it was all set to low and I couldn't change it.
Then I tried to start new game, but the town was all white.
I tried all the suggestions I found on google for hours. Finally I found what causes the problem: the compatibility mode.
If you’re using windows 8 and experiencing the same problem, here is the solution:
1. Locate your TS3W.exe. Mine is in [C:\Program Files (x86)\Electronic Arts\The Sims 3 Complete
Edition\The Sims 3\Game\Bin]
2. Right click on TS3W.exe and choose PropertiesIf you’re using windows 8 and experiencing the same problem, here is the solution:
1. Locate your TS3W.exe. Mine is in [C:\Program Files (x86)\Electronic Arts\The Sims 3 Complete
Edition\The Sims 3\Game\Bin]
3. Go to Compatibility tab, check the box “Run this program in compatibility mode for:” and choose
Windows 7 from the drop-down list.
4. Click OK
I started the game again after I changed the compatibility mode, and the game went back to normal!! Yaaaayy!!! ^____^
Hope it helps!
If your problem is not solved with this solution, I suggest you to go to these pages:
http://sims3.crinrict.com/en/2013/06/getting-the-game-to-recognize-your-card.html
http://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_game
Thanks to GothicSimmer on youtube